Return Policy

Return & Exchange Policy

If for any reason you are unhappy with your purchase you have up to 14 days to return undamaged merchandise for any reason - no questions asked. Please contact customerservice@2hotbrazil.com if you have any questions.

Refund/Exchange Policy

We offer a 15 Money Back Guarantee on almost every product we offer if it is found to be defective. Please call customer service at 1 877 864-7098, in advance to obtain an RMA number (Return Merchandise Authorization) within 15 days of delivery.

Return merchandise with RMA number to:

2hotbrazil.com
(print RMA number Here)
Post Office Box 1283 Sumas, WA
98295

NOTE: Refunds sent with no RMA number will be returned to sender.

Warranty Policy

Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/returned products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

15-Day Warranty
All products (unless specifically stated otherwise), carry an implied, industry-standard 15-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.

Out of Stock Policy

The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship within 2 weeks.

Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.